TELUS Business Connect Features
Does your phone let you keep talking business even when you’re outside your business? TELUS Business Connect has over 30 features that allows you to to easily manage calls, host audio and video conferences, setup call routing and more – all from your office phone, computer, smartphone or tablet.
Host an audio conference with as many as 1,000 participants across multiple devices.
Collaborate with 4 to 50 participants across locations in high-definition video and audio.
Call Logs and Reporting
Search and sort call logs to gain insight on call trends, as well as forecast costs and track productivity.
Auto attendant with IVR
The perfect way to make your small business appear bigger and more professional – get customized greetings and call directory for inbound calls to help your customers connect to the right person.
Designed to easily integrate with leading applications, make or receive calls using TELUS Business Connect directly from 3rd party accounts such as Microsoft® Office 365, Salesforce®, Skype™ for Business and Zendesk®.
Monitor calls in real time, whisper to your agents to assist with an active call, enter into conversations, and take over calls.
Create a truly personalized, responsive experience for your call-in customers with this Interactive Voice Response system. Manage a high volume of incoming calls and quickly and easily guide your callers through your sales or support funnel. Create up to 250 IVR menus per account, including sub menus. Easily manage and configure visually guided, intuitive phone menus to help your customers find what they need smoother and faster with Visual IVR Editor.
For more information on this solution, please contact us by email at firstname.lastname@example.org, call us now at 1-800-432-9556 or request more information online here